Glossary

The glossary is divided into sections. The sections are:

Definitions of general terms used in EWA

Definitions of terms used in the user interface of EWA

Definitions of timestamps used in EWA

Definitions of general terms used in EWA

Air ambulance service

Definition	An air ambulance service involves the transportation of critically ill or injured individuals via aircraft to a medical facility or between medical facilities. This service is typically utilized in situations where rapid transport is essential or where ground transportation is impractical due to distance, geographical barriers, or the urgency of the medical condition. Air ambulances can include helicopters or fixed-wing aircraft, each with its own advantages based on the specific needs of the patient and the situation.
Further explanation/ clarification
Other terms used	HEMS (Helicopter Emergency Medical Service), HeliMed
References
Norwegian	Luftambulansetjenesten
Danish
German

Ambulance

Definition	An ambulance is a specially equipped vehicle designed to transport patients in need of medical attention, from one location to another, typically from the scene of an emergency to a hospital or medical facility.
Further explanation/ clarification
Other terms used	Double Crewed Ambulance (DCA)
References
Norwegian	Ambulanse
Danish
German

Ambulance personnel

Definition	Ambulance personnel, are the trained individuals responsible for providing medical care and transportation to patients in need, primarily within an ambulance setting.
Further explanation/ clarification
Other terms used	Specialist paramedic, Paramedic, Ambulance technician, Ambulance support worker
References
Norwegian	Ambulansepersonell
Danish
German

Ambulance station

Definition	An ambulance station, also known as an ambulance depot or ambulance base, is a facility where ambulances are stationed, maintained, and dispatched. These stations serve as operational hubs for emergency medical services (EMS) and are strategically located within a region or community to ensure timely responses to emergencies.
Further explanation/ clarification
Other terms used	Ambulance Hub
References
Norwegian	Ambulansestasjon
Danish
German

Emergency department (ED)

Definition	The emergency department in a hospital is a specialized unit designed to provide immediate medical care to patients who are in need of urgent attention due to injury or illness.
Further explanation/ clarification
Other terms used	ED (short for Emergency Department), Emergency room
References
Norwegian	Akuttmottak
Danish
German

EOC

Definition	An Emergency Operations Center (EOC) is a central command and control facility that's designed to support and coordinate public health emergency response and management.
Further explanation/ clarification
Other terms used
References
Norwegian	AMK
Danish
German

ePCR

Definition	ePCR stands for electronic patient care record. It is a digital record of the care and treatment provided to a patient by paramedics or other emergency medical services (EMS) personnel during an ambulance transport. The ePCR includes information about the patient's medical history, symptoms, vital signs, and the interventions and medications provided by the EMS team.
Further explanation/ clarification
Other terms used	ePRF
References
Norwegian	Prehospital Elektronisk Pasient Journal - forkortet PEPJ
Danish
German

Incident

Definition	An incident is defined as an event or situation that requires the coordination and deployment of medical resources and personnel in order to provide medical care and support to patients in need. Incidents may include a wide range of medical emergencies, such as cardiac arrest, stroke, trauma, or other life-threatening conditions.
Further explanation/ clarification
Other terms used
References
Norwegian	Hendelse
Danish
German

Same Day Emergency Care (SDEC)

Definition	Same Day Emergency Care (SDEC) is a healthcare model within emergency departments focused on providing comprehensive evaluation, treatment, and potential discharge for select patients on the same day, aiming to streamline care and minimize hospital admissions when appropriate.
Further explanation/ clarification
Other terms used
References
Norwegian	OBS-post, KAD
Danish
German

Urgent Care Center (UCC)

Definition	An Urgent Care Center (UCC) is a medical facility designed to provide immediate care for medical conditions that require prompt attention but are not life-threatening emergencies. These centers are an alternative to emergency departments for situations that need timely treatment but aren't severe enough to warrant an ED visit.
Further explanation/ clarification
Other terms used
References
Norwegian	Legevakt
Danish
German

Definitions of terms used in the user interface of EWA

Active user

Definition	The person registered as the active user of the app. In the app, this will include being a primary ambulance worker, with responsibility for prehospital care and attend the patient.
Further explanation/ clarification
Other terms used
References
Norwegian	Aktiv bruker
Danish
German

Chief complaint

Definition	Chief complaint refers to the primary symptom, issue, or concern that prompted the patient to seek medical attention or the reason for the emergency medical services (EMS) response.
Further explanation/ clarification
Other terms used	Main problem / Primary problem / Assessed condition
References
Norwegian	Bedømt tilstand / Primærproblem
Danish
German

Dispatch code

Definition	A dispatch code is a standardized system used by emergency dispatch centers to categorize and prioritize incoming calls for emergency assistance.
Further explanation/ clarification
Other terms used	NHS Pathway Code
References
Norwegian	Indekskriterie / Kriterienummer
Danish
German

Dispatch information

Definition	The essential details provided to emergency responders, including the nature and location of the incident, hazards present, caller information, and any additional instructions needed for a prompt and effective response
Further explanation/ clarification
Other terms used
References
Norwegian	AMK bestilling
Danish
German

Glasgow Coma Scale (GCS)

Definition	Glasgow Coma Scale is a widely used tool for assessing the level of consciousness and cognitive function of patients with brain injuries or other neurological disorders, and for guiding treatment and monitoring recovery. The GCS score is based on a scale of 3 to 15, with a higher score indicating a higher level of consciousness and cognitive function. A score of 3 indicates the most severe level of injury, while a score of 15 indicates a normal level of consciousness and cognitive function.
Further explanation/ clarification
Other terms used	GCS
References
Norwegian	GCS
Danish
German

History of presenting complaint

Definition	The "history of presenting complaint" refers to the details and background information provided by a patient or bystanders about the current medical issue or condition that led to their request for medical assistance.
Further explanation/ clarification
Other terms used	Medical history
References
Norwegian	Sykehistorie / Anamnese
Danish
German

Incident number

Definition	The unique identifier assigned to each emergency or incident that the EOC is managing.
Further explanation/ clarification
Other terms used
References
Norwegian	AMIS-nummer / Hendelsesnummer
Danish
German

Intervention

Definition	Intervention refers to any action or procedure that is taken in order to address a medical condition or problem, and may include a wide range of treatments, therapies, and procedures that are used to prevent, diagnose, treat, or manage medical condition.
Further explanation/ clarification
Other terms used	Measures
References	Volven (Norwegian)
Norwegian	Tiltak
Danish
German

MissionID

Definition	Genuine number for each assignment. Used as identification of the individual assignment, without the need for patient identifying information.
Further explanation/ clarification	In UK the MissionID is a combination of the Incident number and the resource id (e.g 12345678-7345)
Other terms used
References
Norwegian	OppdragsID
Danish
German

Mission type

Definition	Category of mission. E.g. Ordinary ambulance mission, Assisting Police / Fire dep.
Further explanation/ clarification
Other terms used
References
Norwegian	Oppdragstype
Danish
German

Medical Chart

Definition	A record of a patients clinical data and medical history, such as vital signs, medications, treatment. Describes the systematic documentation of a single patient's medical history and care across a timeline.
Further explanation/ clarification
Other terms used	Chart
References
Norwegian	Kurve
Danish
German

Medication

Definition	Substances, drugs and preparations given to prevent, cure or alleviate illness or symptoms of illness.
Further explanation/ clarification
Other terms used
References	Volven (Norwegian)
Norwegian	Legemidler
Danish
German

Mission

Definition	A mission refers to a specific assignment that an ambulance crew is dispatched to. This could include responding to a medical emergency, transporting a patient to a hospital, or providing assistance to the fire department.
Further explanation/ clarification
Other terms used
References
Norwegian	Oppdrag
Danish
German

Monitor

Definition	An integrated monitor is a medical device that combines the functionalities of monitoring with the capability of delivering defibrillation therapy. It's a system designed to monitor a patient's heart rhythm and vital signs while also being equipped to deliver an electrical shock, if necessary.
Further explanation/ clarification
Other terms used	Multimonitor, Defibrillator, Defib
References
Norwegian	Multimonitor
Danish
German

Next of kin

Definition	Next of kin refers to a person's closest living blood relative. In practical terms it is used for the person that the patient refers to as closest relative. This could be family but also friends or others.
Further explanation/ clarification
Other terms used	Relatives
References	Volven (Norwegian)
Norwegian	Pårørende
Danish
German

Patient

Definition	A person who is receiving medical care or treatment for a health condition. The term patient is typically used to refer to individuals who are receiving care or treatment from a healthcare professional or facility, such as a hospital, clinic, or doctor's office.
Further explanation/ clarification
Other terms used
References
Norwegian	Pasient
Danish
German

Personal identity number

Definition	The personal identity number is a ten to twelve digit number that is used to identify individuals. In EWA it is used to identify the patient.
Further explanation/ clarification
Other terms used	NHS number
References
Norwegian	Personnummer
Danish
German

Trauma

Definition	Registration of injuries to the body as a result of external influences, for example in connection with violence or accident. Registers energy impact, damage mechanism, type of damage and use of protective equipment.
Further explanation/ clarification
Other terms used
References	Volven (Norwegian)
Norwegian	Traume/skademekanikk
Danish
German

Definitions of timestamps used in EWA

The timestamps are ordered in a chronological order

Stack time

Definition	The time when a new incident is registered in the EOC
Further explanation/ clarification	The background for the term comes from how the ongoing incidents is presented in a list (as a stack)
Other terms used	Time of origin, Originating time
References
Norwegian	AMK varslet
Danish
German

Dispatch time

Definition	Dispatch time typically refers to the assignment of resources, such as ambulances and personnel, to respond to specific emergency calls.
Further explanation/ clarification
Other terms used	Allocated, Dispatched
References
Norwegian	Ambulanse varslet
Danish
German

Mobile

Definition	Mobile refers to the status of an ambulance when it's actively responding to a call or en route to a location to provide emergency medical assistance. In short - when the wheels are rolling.
Further explanation/ clarification
Other terms used
References
Norwegian	Rykker ut
Danish
German

At scene time

Definition	At scene in ambulance service indicates that the ambulance has reached the location of an emergency or incident where medical assistance is required
Further explanation/ clarification
Other terms used
References
Norwegian	Fremme hendelsessted
Danish
German

At patient time

Definition	At patient time refers to the time when the ambulance crew begins to provide medical care to the patient.
Further explanation/ clarification	This can be a different time from arrival at the scene, as there might be a delay between reaching the location and actually reaching the patient. Factors such as the distance from the ambulance parking area to the patient's location, obstacles at the scene, or safety considerations can all contribute to this delay.
Other terms used
References
Norwegian	Fremme pasient
Danish
German

Depart scene

Definition	Depart scene in ambulance services refers to the moment when an ambulance leaves the location where it responded to an emergency call. Once the ambulance crew has completed the necessary medical care, stabilized the patient (if applicable), and is ready to transport the individual to a medical facility, they depart the scene.
Further explanation/ clarification
Other terms used
References
Norwegian	Avreist hentested
Danish
German

At via

Definition	The time the ambulance arrives a via location. Via location is only used if the ambulance stops by a via location on their way to the final destination. E.g emergency primary care center or GP's office
Further explanation/ clarification
Other terms used
References
Norwegian	Fremme via-sted
Danish
German

Depart via

Definition	The time the ambulance departs a via location and continues the transport to the final destination
Further explanation/ clarification
Other terms used
References
Norwegian	Avreist via-sted
Danish
German

Arrived destination

Definition	Arrived destination is the time that the ambulance has reached the designated healthcare facility or destination with the patient on board.
Further explanation/clarification
Other terms used	Arrived hospital, At destination
References
Norwegian	Fremme leveringssted
Danish
German

Handover time

Definition	Handover time refers to the time when emergency medical personnel transfer care of a patient from the pre-hospital setting (such as an ambulance) to the healthcare professionals within a hospital or medical facility. It involves providing a comprehensive report on the patient's condition, the care provided during transit, and any relevant medical history.
Further explanation/ clarification
Other terms used
References
Norwegian	Pasientomsorg avsluttet
Danish
German

Clear

Definition	The time when the ambulance available for a new assignment or to return to their base.
Further explanation/ clarification	In cases where the patient is not being transported (non-conveyance ), this time will be "Clear at scene"
Other terms used
References
Norwegian	Ledig
Danish
German

Return to base

Definition	The time when the ambulance is back at base.
Further explanation/ clarification
Other terms used
References
Norwegian	Avsluttet
Danish
German